Refund Policy

Refund window and scope

You may request a full refund without giving a reason within 7 days of your first payment. You do not need to explain why you are dissatisfied or complete troubleshooting first. The window is checked against the order’s successful payment record, and the request time is based on when the ticket was submitted—not when a staff member replies.

When submitting a request, specify which order you want refunded. Monthly subscriptions and data packages are billed differently, so their order details are checked separately. Data packages remain available until used and do not expire, but this does not extend the refund window indefinitely. Requests outside the window, later payments, and orders already refunded are not automatically covered by the first-payment refund policy. You may still request a review of payment disputes such as duplicate charges or incorrect amounts.

Usage and exceptional cases

Normal connection, switching routes, or using plan data is not, by itself, a reason to deny a no-reason refund within the window. This policy sets no additional trial-data threshold and does not limit refunds based on the number of devices used.

Records must first be reviewed if an order involves a duplicate refund, a mismatch in payment records, unusual usage beyond the plan allowance, or conduct that violates the Terms of Service. Such a review does not automatically mean the user has violated the terms, and normal use should not be treated as unusual. If the review affects the outcome, the ticket should identify the order and specific reason, and explain how to provide any further materials; a vague notice of unusual activity is not sufficient. Rights provided by law are not limited by this policy.

How to request a refund

Sign in to the user panel, go to the support ticket portal, state that you are requesting a refund, and provide the order number, payment date and time, payment method, and amount paid. If the account has multiple orders, identify the one covered by your request to avoid affecting another plan.

You usually do not need to submit a complete payment receipt. If a screenshot is required, conceal information unrelated to the order. Do not send account passwords, payment passwords, private keys, or recovery phrases in a ticket. For USDT payments, you may be asked to provide the transaction hash and transfer network to help match the payment record.

After submitting, keep the original ticket and add any further information there to avoid splitting the record across duplicate tickets. No email address is needed for a refund request; application status, requests for additional materials, and outcome notifications are available through your account tickets.

Refund method and status

Payments made through Alipay or WeChat are generally returned through the original payment channel. If that channel cannot process the return, the reason and available alternatives will be reviewed in the ticket. You will not be asked to make an additional payment to receive a refund.

USDT transfers generally cannot be reversed like transactions made through a payment platform. If a refund is required, first confirm the receiving address, network, and return arrangement in the ticket; do not send a new transfer directly to the original payment source address. Any network fees or amount differences should be explained and confirmed before processing. This static page does not promise an exchange result that has not been verified.

Arrival time depends on order review, payment channel processing, and on-chain confirmations; this policy does not promise a fixed timeframe. If a refund has been initiated but has not arrived, check the original ticket for the return status and channel reference. A change in account plan status alone does not confirm that the refund has arrived.

Outcome and disputes

Once a refund is completed, the subscription benefits provided by the relevant order will end or be adjusted accordingly. The ticket outcome and panel records determine how other orders are handled. Before confirming the resolution, check whether you still need any active subscription; a refund should not be mistaken for a pause in billing.

If you disagree with the request time, payment amount, or review outcome, add the relevant order records to the original ticket and ask for a review. VPNWalk should explain the basis for its decision in relation to the specific order. This policy applies alongside the Privacy Policy; information needed for a refund review should be limited to payment verification and request handling.